Last updated: September 2026
These Terms govern your use of Offer24 (“we,” “us”) to submit items for a cash offer or to request a pickup. By creating an account, submitting an item, or submitting a pickup request, you agree to these Terms.
You must be at least 18 years old and legally able to sell or give away the item(s) involved. By submitting an item or a pickup request, you confirm that you are the rightful owner (or have the owner's permission), that nothing you're submitting is stolen or encumbered by a lien, and that you have the right to transfer it to us.
You submit photos and details about an item. We review it and, within about 24 hours, either send you a cash offer or decline to make an offer. Offer amounts are at our discretion. An offer is valid for 5 days from when it's sent. Offers are not binding on either party until you accept and we complete inspection of the item as described below.
Requesting a pickup is separate from submitting an individual item for a cash offer, and these Terms apply to you even if you don't create an account. Pickups are intended for bulk or hard-to-move loads of unwanted electronics, not for a single item you could otherwise submit for an offer. We'll contact you using the details you provide to confirm whether we can take what you have and to schedule a time; we may decline to pick up all or part of what you've listed for any reason (for example, it's outside our service area, hazardous, or not something we can resell or responsibly recycle). Making a pickup request does not entitle you to a cash offer for the items collected. Unless we separately agree on a price with you in advance, items picked up may be resold, donated, or recycled at our discretion, with no payment owed to you.
If you accept an offer, you'll either drop the item off in person or ship it to us using a prepaid label we provide. You're responsible for packaging the item securely for shipment. If you choose to ship, you have 14 days from when the label is generated to drop off the item. After that, the offer closes automatically and you're welcome to submit a new request if you'd still like to sell it.
Once we receive your item, we inspect it to confirm it matches the condition and description you provided and that it's authentic. If it passes inspection, the sale is final and payment is issued. If it doesn't match its description, we'll contact you directly to work out next steps before any payment is made.
Payment is issued after your item passes inspection, using a method we confirm with you directly (for example PayPal, Venmo, Zelle, or bank transfer). We do not process payments automatically through this site.
We do not accept items that are stolen, counterfeit, or that you cannot demonstrate ownership of. We reserve the right to decline any submission, pickup request, or offer for any reason, and to report suspected stolen or counterfeit goods to law enforcement as required by applicable law.
You're responsible for keeping your account credentials secure and for all activity under your account. Contact us immediately if you believe your account has been compromised.
We aren't liable for indirect, incidental, or consequential damages arising from your use of the service, to the fullest extent permitted by law. Our total liability for any claim is limited to the amount of the offer associated with the item in question, or in the case of a pickup request with no agreed-upon price, to zero.
We may update these Terms from time to time. Continued use of the service after a change means you accept the updated Terms.
Questions about these Terms? Email support@theoffer24.com.